Introduction
Taliiq is the agentic OS for business. Build AI agents that automate front-office and back-office work across voice, chat, and API.
What is Taliiq?
Taliiq is the agentic OS for business: AI agents that automate your front office (calls and chat with customers) and your back office (unattended work run through squads and the API) from one platform. Agents speak 100+ languages with native Arabic dialect mastery. We handle the real-time infrastructure so you can focus on prompts, channels, and business logic.
Agents let you:
- Hold natural voice and chat conversations with customers (front office)
- Run back-office work unattended: invoke a squad of specialist agents via the API and get webhook events when a run completes or fails
- Make and receive calls through SIP and phone routes
- Embed live agents on your website with the web widget
- Run outbound campaigns with scheduled dialing
- Connect to your systems with tools, webhooks, and the REST API
To follow along hands-on, create a free account. The dashboard is where you build and test agents.
How agents work
Every Taliiq agent combines three pipeline stages you configure in the dashboard (sensible defaults are pre-selected):
Speech-to-text
Language model
Text-to-speech
You control prompts, voices, dialect, tools, and guardrails per agent. Optional Integrations let you bring your own providers — they are not required for your first test.
Agents and squads
Taliiq builds on a single agent primitive in the dashboard:
- Wizard templates for support, telecom, and custom domains
- Agent Console to test voice or chat before you deploy
- Tools (HTTP, MCP, built-ins) attached per agent
- Channels that bind a deployed agent (or squad) to web, SIP, or outbound surfaces
For multi-step workflows, use Squads — specialized agents with their own tools that hand off across a canvas graph (live voice conversation squads, or unattended process squads via the API).
Key capabilities
Real-time testing
Agent Console in the wizard and live channels.
Arabic dialects
Egyptian, Gulf, Levantine, and MSA alongside English.
Squads
Multi-agent workflows with handoffs — conversation and process.
Channels
Web widget, SIP, outbound trunks, and offline failsafe.
Offline failsafe
Play a recording when the agent does not connect in time.
Knowledge
Files for RAG or inline context on agents.
Observability
Logs for sessions, webhooks, and audit events.
Contacts
Org contact book — shared across widget, outbound, and CRM.
Automation
API keys, webhooks, and API Reference v1.
Choose your path
Dashboard quickstart
Create, test in Agent Console, and deploy your first agent in minutes — no API required.
Connect a channel
Publish an agent, then add web widget, SIP, or outbound — pick what fits your product.
API & automation
Programmatic control with scoped API keys, stable envelopes, and OpenAPI schema.
Popular use cases
Examples you can build today in the Taliiq dashboard — pick a tab to see the flow.
Create your first agent
Signed-in members use the three-step wizard under Build → Agents. Platform defaults mean you can test immediately — no integration setup required.
- Identity & Region, then Persona & Template
- Configure on Brain, Voice, Actions, Guardrails, and Advanced tabs
- Deploy, then attach any channel you need