Session Logs
Find and review agent session logs and understand org retention
Use Observe → Logs in the dashboard to search voice, chat, and widget sessions. Each session includes transcripts, events, cost breakdown, and end reason.
What you can inspect
- Session metadata (channel, agent, duration, status)
- Transcript turns and tool calls
- Provider cost attribution (STT, LLM, TTS)
- Failover and ended-reason diagnostics
Retention
Session history and recordings follow your organization's effective log retention entitlement.
| Dataset | Follows org retention? |
|---|---|
| Session / call history (ClickHouse) | Yes |
| Recordings / transcripts when retained | Yes |
| Notification Center history | Yes — same setting |
| Contact book + source provenance | Separate Contacts rules |
Changing retention changes logs, Notification Center history, and recordings together. Expired data cannot be restored. Retention 0 / Zero Data Retention persists no log or notification history.
Contact detail interaction history queries sessions by Contact UUID within this window. Empty history may mean no interactions, expired retention, ZDR, or a temporary datastore outage.
Quick links
- Open the dashboard Observe logs view
- API reference: Logs
- Notification Center
- Contacts