Channels overview
Web widgets, SIP, telephony routing, and offline failsafe
Channels
Channels connect your agents to end users — browser widgets, SIP trunks, phone numbers, and offline failsafe policies.
Channel types
| Channel | Dashboard path |
|---|---|
| Web widget | Build → Channels → Web |
| BYO SIP | Build → Channels → SIP |
| Outbound trunks | Build → Channels (outbound) |
| Offline Failsafe | Build → Channels → Offline Failsafe |
Typical setup
Publish an agent with the right capabilities (voice, chat, or both).
Create a channel and assign that agent.
Configure allowed domains (widget) or trunk credentials (SIP).
Copy the embed snippet or place a test call.
Optional — configure Offline Failsafe so callers hear your recording if the agent does not answer in time.
Guides in this section
- Voice web widget — embed on your site
- SIP / BYO SIP — Taliiq Managed SIP or bring your own carrier trunk
- Private SIP Link — dedicated encrypted connection so calls never cross the open internet (Integrations)
- Offline Failsafe — recording and transfer when the agent is delayed
API: Channels (/api/v1/channels/web/).