Outbound

Outbound lets you run dialing campaigns against contact lists using agents and SIP trunks.

Workflow

Configure an outbound SIP trunk under Build → Channels.

Create a campaign: Operate → Outbound → New.

Add callees by CSV upload or Add from Contacts (edit a draft/scheduled campaign).

Select agent, trunk, schedule, and launch.

Monitor progress and call outcomes in the campaign detail view and Logs.

Source	Behavior
CSV upload	Required column `phone`; optional `name` and custom columns. Unless Zero Data Retention is on, each row also upserts into Contacts.
Add from Contacts	Pick people from your org contact book (phone required). Skips duplicates already on the campaign.

Campaign rows link to the book when a Contact match exists — use View contact on the campaign detail table.

Outbound requires a registered outbound SIP trunk and an agent with voice capability.