Billing and plans
How your balance, plan fee, and included usage work together
Taliiq bills usage from one Available balance. It has two parts: included usage that comes with a paid plan, and top-ups you add yourself.
Available balance
| Part | Where it comes from | When it expires |
|---|---|---|
| Included usage | Your plan's monthly fee | End of each billing period, whether you used it or not |
| Top-ups | Credits you add or auto-reload | Never |
Included usage is always spent first. Your top-ups are untouched until it runs out, so nothing you paid for outside the plan is lost when a period ends.
Find both numbers under Settings → Billing. The sidebar shows the combined available amount.
What included usage pays for
Included usage pays for metered usage: voice minutes, chat messages, process runs, provider costs billed through Taliiq, and knowledge embedding or summarization. It does not pay for the plan fee itself, add-ons, or refunds. Those are paid by card or from your top-ups.
Your plan fee is your minimum spend
Each paid plan includes usage equal to its monthly fee. You pay the higher of the fee or your usage:
- Growth ($79 per month) includes $79 of usage. If you use $50, you pay $79 and the unused $29 expires. If you use $110, you pay $79 plus $31 from your top-ups.
- Below a plan's break-even volume, Pay as you go is cheaper. Compare plans under Billing → Compare plans.
Included usage has no cash value. It cannot be refunded, transferred, or converted to top-up credit.
Bringing your own key removes only the provider's usage cost. The plan's platform fee still applies.
Changing plans
| Change | What happens to included usage |
|---|---|
| Upgrade | You pay the prorated difference and receive a prorated share of the extra included usage now. Your unused included usage stays. |
| Downgrade | Takes effect at the end of the period. You keep everything the higher plan included until then. |
| Cancel | Your plan stays active until period end, then you move to Pay as you go and any leftover included usage expires. |
| Renewal | A fresh grant replaces last period's leftover. |
| Failed renewal payment | No new grant. The previous grant expires on its date. |
Low balance and auto-reload
Alerts and auto-reload look at your available balance, so you are not asked to top up while included usage remains. When included usage expires and your top-ups are low, auto-reload tops up as usual.